CAREERS
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Discover a fun and fulfilling career with us, and be part of a vibrant and dynamic family!

Interested applicants may download the application form and submit it together with a detailed resume to recruitment@thestar.sg.

We regret that only shortlisted applicants will be notified.
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Front-of-House (FOH) Senior Executive

Reporting to: Head of FOH

The FOH Senior Executive is responsible for ensuring smooth front-of-house operations and exceptional client servicing.


Key Roles & Responsibilities:

  • Maintain high standards of client servicing and patron experience.
  • Oversee event operations, including planning and casual staff management.
  • Prepare cost estimates for potential hirers.
  • Plan and customize manpower deployment for events.
  • Planning of event logistics allocation, liaising with other departments as needed.
  • Prepare event-related documentation and coordinate operational execution.
  • Recruit, train, and manage FOH casual staff, including conducting event briefings.
  • Develop usher training materials and conduct annual training sessions.
  • Coordinate with official caterers to ensure seamless execution of catering set-ups.
  • Assist in developing and managing outsourcing contracts.
  • Serve as the liaison for ticketing matters with appointed ticketing agents.
  • Support StarTix ticket sales inquiries and refund requests.
  • Generate daily ticket sales reports and other finance-related reports for StarTix events.
  • Assist in managing and updating the StarTix website and social media platforms.
  • Monitor and manage the departmental budget.
  • Handle procurement of departmental items.
  • Address feedback from patrons and hirers professionally.
  • Assist in managing guided tour bookings and conducting tours.
  • Contribute to the development of departmental policies and procedures.
  • Work on ad-hoc projects and tasks as assigned by the department head.

Requirements:

  • Diploma or higher in Events Management, Marketing, or a related discipline.
  • 3-5 years of relevant experience in venue operations, front-of-house, or customer service.
  • Proficiency in Microsoft Office applications.
  • Strong customer service, interpersonal, and communication skills.
  • Ability to lead and manage a team of casual staff.
  • Willingness to work irregular hours, including shifts, weekends, and public holidays.